Commission Structure for Operators
Last updated: May 12, 2026
⚠️ Important: Commission is owed to BidPounce on every successful booking. The rate you choose affects your refund rights.
Two Commission Tiers
💰
e.g. 10% Commission
Non-Refundable Rate
⚠️ Commission is ALWAYS owed
- ✅ Lower commission
- ❌ No refund of commission for any reason
- ❌ Weather cancellations? You still owe commission
- ❌ Maintenance issues? You still owe commission
- ❌ Customer no-show? You still owe commission (if you collect payment)
Best for: High-confidence bookings, peak season, operators willing to accept cancellation risk.
🛡️
e.g. 20% Commission
Refundable Rate
✅ Commission refundable for approved cancellations
- ✅ Higher commission
- ✅ Refund for Weather (WX) cancellations
- ✅ Refund for Maintenance (MX) cancellations
- ✅ Refund for TFR or National Disaster
Best for: Off-season bookings, unpredictable weather, customers wanting peace of mind.
How Cancellation & Refund Works (20% Tier)
Two-Step Cancellation Process
- Operator initiates cancellation – Select reason (Weather/Maintenance) and certify it’s true
- Customer must confirm – Customer receives notification and must log in to confirm the same reason
- Commission is refunded – Only after BOTH parties certify the cancellation reason
⚠️ Important: If the customer does NOT confirm the cancellation, commission is NOT refunded. Encourage customers to log in and confirm.
What Happens If a Customer No-Shows?
- Operator reports no-show within 3 days of tour time
- BidPounce attempts to charge customer’s saved card
- If charge succeeds: Funds held for 30 days, then released to operator (minus commission)
- If charge fails or customer disputes: Operator may need to pursue payment directly
⚠️ Note: Customers may dispute charges through their credit card company. BidPounce will defend valid charges but cannot guarantee recovery.
Contact Us
For questions about commission or cancellations, email: info@bidpounce.com