This Privacy Policy (“Policy”) applies to BidPounce LLC (“BidPounce,” “we,” “us,” or “our”) and governs
the collection, use, and disclosure of personal information when you use our website, mobile applications,
and related services (collectively, the “Platform”).
We are committed to protecting your privacy. This Policy describes:
- What information we collect
- How we use your information
- Who we share your information with
- How we protect your information
- Your rights and choices
1. Information We Collect
1.1 Information You Provide to Us
- Account Information: Name, email address, phone number, and password when you create an account.
- Payment Information: Credit card details are collected and stored securely by Stripe. BidPounce does not store full credit card numbers on its servers.
- Travel Information: Passenger names, ages, weights, tour preferences, mobility needs, and disability notes required for booking tours.
- Communication Preferences: Your choice of notification method (email, WhatsApp, or SMS) and consent status.
- Verification Data: Phone numbers for WhatsApp and SMS verification, including country codes.
1.2 Information Collected Automatically
- Usage Data: How you interact with the Platform, including pages visited, time spent, and features used.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies: We use cookies to remember your login session, preferences, and to improve your experience.
1.3 Information from Third Parties
- Stripe: Provides us with payment method identifiers (not full card numbers).
- Twilio: Provides message delivery status for SMS and WhatsApp notifications.
1.4 SMS & WhatsApp Notifications
With your explicit consent (via checkbox in your profile settings), BidPounce may send you transactional
SMS or WhatsApp messages including:
- Verification codes: To confirm your phone number during account setup
- Two-factor authentication (2FA) codes: To secure your account during login
- Booking confirmations: When you accept an offer from an operator
- Offer notifications: When operators respond to your tour requests
Message frequency: Varies based on your activity. Customers typically receive 0-4 messages
during active use (over 1-2 days). Operators may receive 0-4 messages per customer they choose to interact with.
Opting out: You can disable SMS or WhatsApp notifications at any time in your Profile settings.
You may also reply STOP to any SMS message to unsubscribe. After opting out, you will no longer
receive messages except for essential account-related communications (e.g., password resets).
Help: Reply HELP to any SMS message for assistance, or contact us at
info@bidpounce.com.
Carrier rates: Standard message and data rates may apply for SMS messages. WhatsApp messages
use your internet connection (Wi-Fi or mobile data).
2. How We Use Your Information
- Facilitate Bookings: Connect you with tour operators and process your tour requests and offers.
- Process No-Show Charges: Charge your saved payment method if you fail to show up and do not pay the vendor directly.
- Send Notifications: Send booking confirmations, offer alerts, and important updates via your preferred method (email, WhatsApp, or SMS).
- Verify Identity: Confirm your phone number via verification codes to enable WhatsApp and SMS notifications.
- Improve Our Services: Analyze usage patterns to enhance the Platform and fix issues.
- Legal Compliance: Comply with applicable laws, regulations, and legal requests.
3. Information Sharing
3.1 With Tour Operators (Vendors)
When you book a tour, we share the following information with the operator to fulfill your booking:
- Your name and contact information (email and phone number)
- Passenger names, ages, and weights
- Mobility needs and disability notes (if provided)
- Tour date, time, and preferences
3.2 With Service Providers
📱 Mobile Information Privacy: Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We only use your phone number to send verification codes, booking confirmations, and other transactional messages directly related to your use of the BidPounce platform. We do not share your mobile information with third parties for their own marketing purposes. By providing your phone number, you consent to receive these transactional messages. Message frequency varies. Msg&data rates may apply. Reply STOP to opt out of SMS messages.
3.3 As Required by Law
We may disclose your information if required to do so by law or in response to valid requests by public authorities
(e.g., a court or government agency).
⚠️ We do NOT sell your personal information to third parties.
4. Data Retention
We retain your personal information for as long as your account is active, plus an additional period to comply with
legal obligations, resolve disputes, and enforce our agreements.
- Active accounts: Data is kept while your account exists.
- Closed accounts: Data is retained for 7 years for tax, legal, and audit purposes.
- Booking records: Retained for 7 years after the tour date.
- Communication preferences: Retained until you change them or close your account.
5. Your Rights and Choices
5.1 Access and Correction
You can access, update, or correct most of your personal information through your account dashboard.
This includes your name, email, phone numbers, notification preferences, and passenger details.
5.2 Account Deletion
You may request deletion of your account and personal data by contacting us at
info@bidpounce.com. We will process your request within 30 days.
Note: Certain information may be retained as required by law (e.g., booking records for tax purposes).
5.3 Communication Preferences
You can change your notification preferences at any time in your Profile settings:
- Opt in or out of WhatsApp notifications
- Opt in or out of SMS notifications
- Choose your preferred contact method
For SMS, you can also reply STOP to any message to unsubscribe.
For WhatsApp, you can reply STOP to unsubscribe from those messages as well.
Message frequency: Varies based on your activity. Customers typically receive 0-4 messages
during active use (over 1-2 days). Operators may receive 0-4 messages per customer they choose to interact with.
5.4 Cookies
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies;
however, this may affect the availability and functionality of our Platform.
6. Data Security
We take data security seriously and implement industry-standard measures to protect your information:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS.
- Payment Security: Credit card information is handled entirely by Stripe, which is PCI DSS Level 1 certified. We never store full card numbers.
- Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions.
- Regular Audits: We regularly review our security practices and update them as needed.
⚠️ No method of transmission over the Internet is 100% secure. While we strive to protect your personal information,
we cannot guarantee its absolute security.
7. Children’s Privacy
Our Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Passengers under 18 must be accompanied by an adult who accepts these terms on their behalf.
8. International Users
BidPounce is operated from the United States. If you are accessing the Platform from outside the United States,
please be aware that your information may be transferred to, stored, and processed in the United States.
By using the Platform, you consent to this transfer.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:
- Posting the updated policy on this page with a new “Last updated” date
- Sending an email to the address associated with your account (if you have one)
- Posting a notice on the Platform
Your continued use of the Platform after any change constitutes your acceptance of the new Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@bidpounce.com
BidPounce LLC
Hawaii, USA
Last updated: June 13, 2026
