Customer Terms of Service

1. How BidPounce Works

BidPounce is a reverse marketplace. You tell us what you want to pay per seat, and Vendors compete to win your business.

• Post a request – tell us your group size, preferred airport, duration, doors preference, and the price you are willing to pay per seat. You must provide a valid credit card, which will be saved for payment.
• Receive offers – Vendors will send you offers with a specific tour time, helicopter type, included sights, and any special perks.
• Accept the best offer – once you accept, your credit card will be charged immediately for the full tour price plus a 3% processing fee.

2. Payment & Charges

Your card is charged immediately when you accept an offer. BidPounce collects payment on behalf of the Vendor.

After your card is charged, you will receive a booking confirmation email with your voucher number and all tour details.

3. Cancellation & Refund Policy

4. ID Requirement – All Passengers Must Have ID

If any passenger fails to present a valid ID at check-in, they will not be permitted to fly and no refund will be issued for that passenger or the group. No exceptions.

5. Reschedule Policy

If the Vendor requests to reschedule your tour:

• The Vendor must communicate with you BEFORE submitting a reschedule request.
• You will receive a reschedule request in your dashboard.
• You may accept the new time. If a new time can not be agreed upon, the flight can be canceled for a refund.
• If the Vendor cannot accommodate the original time and you do not accept the reschedule, the Vendor may cancel the booking.
• If the Vendor cancels, you will receive a full refund of your tour price plus the 3% processing fee.

You may not unilaterally reschedule a booking. Any changes must be initiated by the Vendor.

6. Weight & Health Requirements

• Weight: You must provide accurate weights for all passengers at the time of posting a request. This includes the passenger's body weight PLUS clothing, shoes, jackets, bags, cameras, and any other items being brought on the flight (Flight Weight). Vendors may have you step on a scale prior to being permitted to load.
• If your actual total weight (Flight Weight) at check‑in exceeds the weight you declared, you may be denied boarding with no refund.
• Infants & Children: Passengers under 24 months may sit on a lap only if the operator approves AND the flight is a doors-ON experience. Passengers 24 months or older cannot sit on a lap and require their own seat per federal regulations.
• You confirm that no passenger has scuba dived within 24 hours prior to the flight (potentially more for decompression dives with required stops).
• You confirm that no passenger is in their third trimester of pregnancy.
• You confirm that no passenger is under the influance of any illegal drugs or inebriated.
• Dental work, recent surgery, or other medical conditions may affect your ability to fly – you assume all risk.

7. No-Show Policy

8. Vendor Independence

Vendors are independent contractors, not employees or agents of BidPounce. BidPounce does not operate, control, or supervise any Vendor’s aircraft, vehicles, equipment, or personnel. You are contracting directly with the Vendor for the tour or activity. BidPounce is merely the payment facilitator.

9. Operator Disclosure

10. Limitation of Liability

To the fullest extent permitted by law, BidPounce’s total liability to you arising from your use of the platform shall not exceed the total amount you actually paid to BidPounce for the specific booking in dispute.

BidPounce is not liable for any injuries, damages, losses, or delays that occur during any tour or activity. All activities are at your own risk. BidPounce is not liable for any Vendor cancellations, delays, operational issues, or actions.

11. Passenger Conduct & Safety

• No unsafe actions: You agree NOT to interfere with the operation of the aircraft, vehicle, or vessel, including but not limited to: sticking any object (including selfie sticks, phones, cameras, or body parts) outside the aircraft, touching controls, distracting the pilot, or violating any safety regulation.
• Follow all instructions: You must obey all verbal and written safety briefings, including restrictions on doors, windows, seat belts, and movement in or outside the aircraft.
• You assume all risk: Helicopter, airplane, boat, and adventure tours involve inherent risks. You voluntarily assume all risks of injury, death, or property damage arising from your participation.
• Liability for damage: You are fully liable for any damage to the aircraft, vehicle, equipment, or injury to others caused by your negligent, reckless, intentional or intentional actions.
• Removal from flight: The Vendor may refuse service or remove any passenger who violates safety rules, appears intoxicated, or poses a safety risk. No refund will be issued.

12. Indemnification

You agree to indemnify, defend, and hold harmless BidPounce LLC, its members, managers, employees, affiliates, partners, and Vendors from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or relating to:

• Your violation of any safety rule or instruction provided by the Vendor or BidPounce.
• Your negligent, reckless, unintentional or intentional acts or omissions during the tour or activity.
• Any damage you cause to the Vendor's aircraft, vehicle, equipment, or property.
• Any injury or death you cause to other passengers, crew, or third parties.
• Your breach of this Agreement.

13. Passenger Removal & Disruption Policy

What happens if a passenger causes a flight to be cut short or cancelled:

14. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the State of Hawaii. Any dispute arising from this Agreement or your use of BidPounce shall be resolved by binding arbitration in Honolulu County, Hawaii, under the rules of the American Arbitration Association.

Each party waives its right to a jury trial and agrees that any arbitration shall be conducted on an individual basis only. No class or representative proceedings aif re permitted.

15. Chargebacks & Payment Disputes

If you believe a charge was made in error, please contact info@bidpounce.com BEFORE filing a chargeback. We will work with you to resolve the issue.

16. Changes to These Terms

We reserve the right to change these terms at any time. Your continued use of BidPounce after any change constitutes your acceptance of the new terms.

17. Contact Us

If you have any questions about these terms, please contact us at: info@bidpounce.com